Terms and conditions

1. Order and Agreement:

1.1 By placing an order, the customer expressly accepts the conditions outlined below. However, Rankup Digital reserves the right to add additional terms to each individual order.
1.2 All offers and quotations are non-binding. The specified date for the delivery of services and/or completion of work is indicative and cannot result in compensation or contract termination.
1.3 All quotes are based on the information provided by the customer. If this information is incomplete or incorrect, Rankup Digital reserves the right to make an additional proposal.
1.4 In the case of order cancellation, the customer must pay 50% of the total value of the order, without prejudice to Rankup Digital’s right to demand the execution of the order.
1.5 Any changes, additions, and/or corrections to the agreed services and/or deliveries require our express written consent, with a possible price adjustment.

2. Prices:

2.1 All prices are excluding VAT unless otherwise stated.
2.2 Prices will be invoiced according to the rate applicable on the day of the order. If there is a price increase, Rankup Digital will communicate this price adjustment to the customer. The customer has the right to cancel the order in writing within 8 days of receiving notification of the price increase.
2.3 The price does not include standard training unless otherwise agreed. Additional services and travel expenses will be charged separately.

3. Warranty:

3.1 Complaints regarding defects must be made in writing by registered mail within 8 days after delivery of services or goods.
3.2 The warranty is void if third parties or the client make changes to the delivered goods or services.
3.3 Damage caused by external factors such as lightning, short circuits, transport by third parties, or force majeure is not covered by the warranty.
3.4 The standard warranty period is 1 year unless otherwise specified. For products under €100 (excluding VAT), a warranty of two weeks applies.
3.5 Returns of defective products must be made with the original packaging and associated components.
3.6 No warranty is provided for consumables or software supplied by third parties.
3.7 Rankup Digital is not liable for direct or indirect damage caused by the provided services or products.

4. Hosting (if applicable):

4.1 The terms hosting, uploading, and downloading refer to renting web space from Rankup Digital, loading data onto the server, and retrieving data from the server.
4.2 Rankup Digital is not responsible for the content of customer websites.
4.3 Customers renting web space from Rankup Digital must comply with the applicable terms and conditions; non-compliance may result in Rankup Digital terminating services without warning or compensation.
4.4 The customer is responsible for the content of hosted data, which must comply with Belgian and EU legislation.
4.5 Rankup Digital is not liable for data loss or temporary unavailability of rented space due to force majeure, viruses, or technical failures.
4.6 SPAM, flames, or mail bombs will not be handled, either as intermediaries or as destinations.
4.7 Rankup Digital respects customer privacy and will not share customer information unless requested by authorities or in case of illegal activities.

5. Payment and Invoicing:

5.1 Payment for services can be made on a monthly or annual basis, depending on the agreed terms.
5.2 For monthly payments, the customer will receive a monthly invoice, which is due at the beginning of each month.
5.3 For annual payments, the customer will receive an annual invoice, which is due at the beginning of the year.
5.4 Payments must be made within 14 days after the invoice date unless otherwise agreed. If payments are not made on time, Rankup Digital reserves the right to temporarily suspend services or terminate the agreement.
5.5 For periodic payments, the customer may terminate the agreement with a notice period of 30 days unless otherwise agreed in the individual contract.

6. Transfer of Ownership:

6.1 Ownership of delivered goods only passes to the customer after full payment of the invoice and any additional costs.
6.2 Until that time, Rankup Digital remains the owner of the delivered goods. The customer is required to insure the goods against risks.

7. General:

7.1 These general terms and conditions can only be amended by a written agreement, signed by both Rankup Digital and the customer.
7.2 The invalidity of a provision in these terms does not affect the validity of the remaining provisions.
7.3 The order and these general terms represent the entire agreement between the parties and supersede all previous agreements, both oral and written.
7.4 The customer acknowledges having read and fully accepted these terms.

8. Termination of the Agreement:

8.1 Rankup Digital has the right to terminate the agreement if the customer defaults on payment or is insolvent. In this case, Rankup Digital may terminate the agreement without prior notice.

9. Jurisdiction:

9.1 All disputes arising from these terms and conditions fall under the exclusive jurisdiction of the courts in the district of Veurne, where Rankup Digital is located.